Shipping policy

Shipping & Delivery

WARNING: Possible shipping delays due to coronavirus outbreak

We made as many happy customers as many orders we shipped. You simply have to join our big family.

We ship to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.By accepting our terms and conditions upon placing your order you agree that CutePuppiesLand is not responsible for any delay in delivery.

Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party.

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.

All orders will take approximately 3-5 business days to process. Our shipping time is usually within 7-10 business days to the USA, and 12-20 business days to other countries. However, it may take up to 30 business days to arrive depending on your location and how long it takes to get through customs. Kindly note that the delivery time will vary during holidays or limited edition launches.


IMPORTANT: Import taxes or customs duty are the sole responsibility of the customer. In the event of a parcel returned due to non-delivery or not being picked up, a refund will not be given for shipping. Products only will be refunded.

Note : We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at sales@cutepuppiesland.com as soon as possible.